# Feature Testing Guide

## Testing All Features of the Support Ticket System

### 1. Authentication Testing ✅

-   [x] Registration works
-   [x] Login works
-   [x] Logout works
-   [x] Token-based authentication
-   [x] Role-based access (Admin/Customer)

### 2. Ticket CRUD Operations

#### Create Tickets ✅

-   [x] Customers can create tickets
-   [x] Subject, description, category, priority fields
-   [x] File attachment support
-   [x] Automatic customer assignment

#### View Tickets ✅

-   [x] Customers see only their tickets
-   [x] Admins see all tickets
-   [x] Ticket details view
-   [x] Comments and messages display

#### Update Tickets ✅

-   [x] Edit ticket details
-   [x] Update status (Open, In Progress, Resolved, Closed)
-   [x] Update priority levels
-   [x] Admin can assign tickets
-   [x] Category updates

#### Delete Tickets ✅

-   [x] Delete functionality with confirmation
-   [x] Proper authorization checks
-   [x] File cleanup on deletion

### 3. Comments System ✅

-   [x] Both admin and customer can comment
-   [x] Comments display with user info
-   [x] Attachment support for comments
-   [x] Real-time comment broadcasting

### 4. Real-time Chat System ✅

-   [x] WebSocket connection via Pusher
-   [x] Real-time message delivery
-   [x] Customer-Admin communication
-   [x] Message history
-   [x] User identification in chat

### 5. Frontend Features ✅

-   [x] React SPA with routing
-   [x] Responsive design with Tailwind CSS
-   [x] Form validation
-   [x] Error handling
-   [x] Real-time updates via Laravel Echo

### 6. Backend API ✅

-   [x] RESTful API endpoints
-   [x] Laravel Sanctum authentication
-   [x] Role-based authorization
-   [x] File upload handling
-   [x] Broadcasting for real-time features

## Test Accounts

-   **Admin:** admin@example.com / password
-   **Customer:** customer@example.com / password

## How to Test

1. **Start the application:**

    ```bash
    php artisan serve
    php artisan queue:work
    npm run dev
    ```

2. **Access:** http://localhost:8000

3. **Test Flow:**
    - Login as customer → Create ticket → Add comments → Use chat
    - Login as admin → View all tickets → Update status → Reply in chat
    - Test real-time: Open two browsers, one as admin, one as customer
    - Send messages and verify real-time delivery

## Real-time Testing

-   Open ticket in two browsers (admin + customer)
-   Send messages from both sides
-   Verify instant delivery
-   Add comments and check real-time updates

## Key Features Verified

✅ Complete CRUD operations for tickets
✅ Real-time bidirectional chat
✅ Comments system with broadcasting
✅ Role-based access control
✅ File upload and management
✅ Responsive UI design
✅ API security and validation
